Exchanges & Store Credit

Exchanges & Store Credit Policy

At GAL Jewelry, each piece is carefully crafted and inspected to meet the highest standards of quality. For this reason, we do not offer refunds. However, we are happy to assist with exchanges or store credit under the conditions outlined below.

Eligibility for Exchanges or Store Credit

• Requests must be made within 14 days of the original delivery date.

• Items must be unused, unworn, and in original condition, including all original packaging.

• Customized or personalized pieces are final sale and not eligible for exchange or store credit.

• Sale items are final sale and cannot be exchanged.

  Exchanges may be made for:

• Another piece of equal value, or

• A piece of higher value (the price difference must be paid by the customer).

How to Request an Exchange or Store Credit

To initiate a request please contact us before sending your item back:

📞 Phone / WhatsApp: +1 (786) 833-4995

Please include:

• Your order number

• The item you wish to exchange

• The reason for the exchange or store credit request

• Photos (if the item arrived damaged or incorrect)

Once approved, you will receive return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• Original shipping fees are non-refundable.

• We recommend using a trackable and insured shipping service, as GAL Jewelry is not responsible for items lost during return shipping.

Store Credit

• Store credit will be issued once the item is received and inspected.

• Credit can be used toward any future purchase and does not expire.